What payment methods do you support?
We support payment via PayPal and credit cards (Mastercard/Visa). For a better payment experience, we strongly recommend that you using PayPal as your first choice. If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to email@example.com, we will response within 24 hours.
What should I do if the online transaction prompts failure?
Rarely this would happen, if it does, try refresh the page and try payment again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
Under what circumstances will Joymy online store cancel an order unilaterally?
We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
Ordered products exceed the purchase limit.
A single account does not violate the purchase restriction, but the individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
Joymy receives notification from the credit card issuer or PayPal that the transaction is somehow fraudulent.
Joymy determines that the purchase was made through improper means or finds out that order is placed illegally.