Joymy Warranty and Refund Policies
The warranty period for e-cigarette devices purchased from joymy.life is 1 year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device.
Pods purchased from joymy.life are covered under the warranty for a period of 60 days from the date of purchase. A replacement pod assumes the remainder of the warranty period of the original pod.
Joymy’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
Any malfunction or damage not resulting from workmanship.
Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
Theft or loss of the products.
Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by Joymy.
Claims for non-defective products.
Procedure for Filing Warranty Claim
Valid claims can be filed by emailing the Joymy customer care team at firstname.lastname@example.org, All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
Joymy reserves the right to request additional details about the relevant device or product, including photos and videos.
Joymy reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
Joymy will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
‘Just Joymy’ Refund Policy
Joymy designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website www.joymy.life and were eligible for the following Terms.
Joymy accepts all refund claims based on product quality issues.
The ‘Just Joymy’ refund policy is applicable only on purchases made directly on the main Joymy website.
The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
Refunds for devices purchased through an authorized Joymy retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
Valid claims can be filed by emailing the Joymy customer care team at email@example.com
*Please visit www.joymy.life for the list of authorized Joymy retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.
March 25th, 2020
March 25th, 2020